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Don’t let churn sneak up on you
You work so hard to acquire new customers—and it’s our goal to help you keep them. Churn analysis with Clozd delivers the insights you need to understand your customers’ pain points, identify at-risk accounts, and boost customer retention.
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Gaining a deep understanding of the reasons your customers leave will help you focus on the best ways to get them to stay.
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Churn interviews often uncover opportunities to win customers back, and then we help map out ways to recapture that lost revenue.
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Our platform separates new and existing business, making it easy for you to view, analyze, and act on the insights you capture through churn analysis.
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Customer retention is always on our clients’ minds—and churn analysis with Clozd delivers honest and in-depth customer feedback that helps you identify at-risk accounts and boost retention.
Your churn analysis program will be based on the unique needs and goals of your company. Our team will help you refine your strategy, ask the most insightful questions, target the right customers, leverage the most valuable data sources, engage your key stakeholders, and more.
When it comes to identifying what’s working and what’s not, nobody knows better than your customers. Unbiased and in-depth interviews with your at-risk and churned customers—conducted by trained win-loss experts—help you understand critical details about your customers’ experiences, objectives, and pain points.
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Clozd transcribes and tags your interviews to highlight the most important themes and trends, and the Clozd Platform’s dynamic reporting and Slack integrations make it easy to get the right data to the right leaders. Make changes in your business based on honest customer feedback—and then watch retention improve.
Clozd already uncovers the reasons you win and lose new business—and now we’ve made it easier for you to understand why your current customers either renew or churn. The added ability to analyze what you’re hearing from both prospects and existing customers will empower you to better enable your sales and client success teams.
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The cost of acquiring new customers is 5x higher than the cost of retaining the customers you already have. While continual acquisition efforts allow you to expand your customer base, customer retention allows you to maximize the value of customers you've already captured. There are two primary ways Clozd performs churn analysis:
“Stay” interviews with existing clients diagnose the ways you’re meeting (and falling short of) their expectations.
Interviews with churned clients uncover the reasons they decided to leave
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Xactly worked with Clozd to interview former and at-risk customers to better understand why clients were not renewing. The data they acquired helped them …
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Nearly eliminate churn with high-value clients
Increase their confidence by confirming assumptions about why some clients were at risk
Discover opportunities to improve processes and better serve their customers
Build goodwill by showing that they truly care about their customers' success
Customer retention is an org-wide objective. Clozd provides tools that empower your sales, marketing, CS, product, and other teams to keep a pulse on your customers’ health—so you can take the steps necessary to meet their needs and make sure you’re providing the best experience possible.
Get the truth about why your customers renew or leave—and then use that data to boost retention.
Influence your product roadmap and help your sales team renew more deals.
Align your teams, make strategic decisions, and drive retention.
Create optimal strategies that improve retention outcomes for their business.
Drive changes to sales execution and enablement to help you truly connect with your customers.
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Clozd helps us understand, with confidence, why we win and lose deals."
Ike Nwabah | VP of Marketing
Every review from Clozd that I read teaches me new ways to improve our sales process.
Tripp R. | Global Competitive Insights Manager
Depth of knowledge we could never achieve on our own."
Gary C. | VP of Product Marketing
