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Churn Analysis

Increase renewal revenue and retention rates.

Churn Analysis with Clozd

Clozd provides world-class services for churn analysis. We help our clients design and execute effective churn analysis programs that uncover the key themes and trends behind client attrition—so they can increase renewal revenue and retention rates.

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Increase Renewal Revenue

A churn analysis program leveraging Clozd's methodology, talent, and tech will provide your organization the roadmap to increase renewal revenue.

Improve Retention Rates

Understanding deep context behind the strengths and weaknesses influencing why your customers churn will help you make the right decisions to increase retention rates.

Clozd helps us uncover the root causes behind attrition and identify at-risk clients so that we can take action and increase client retention.

Customized Program Design

Clozd designs custom churn analysis programs based on the unique needs and goals of each client. Our consultants will help you hone your churn strategy, ask the right questions, target the right departed account, leverage the right data sources, engage your key stakeholders, and more.

Probing, Adaptive Interviews

Clozd goes straight to the source—actual decision makers—to find out why they decided not to renew. Our talented consultants conduct probing, adaptive interviews with each buyer to uncover the critical themes and factors that drove their decision to leave.

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Tech-Enabled Processes

Clozd leverages cutting-edge tools and tech to optimize and streamline each program, including interview scheduling, transcription, incentivization, analysis, and more. Then, we publish the insights in real-time to stakeholders across your org via our innovative software.

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Monitor your win rate
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Automate win-loss feedback
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Uncover the Decision Drivers
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Dig deeper on every deal
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Explore competitive insights
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Share Win-Loss Insights

The Clozd Platform helps you engage key stakeholders and drive feedback adoption. The system alerts users each time deal-level feedback is available, and when summary reports are published. Better yet, the platform can integrate with other systems - like Salesforce and Slack - to create moments of insight within the systems your team already uses on a daily basis.

Clozd gave us insights into the
"why" we were winning deals.
Ike Nwabah | VP of Marketing
Outstanding means of understanding why you win and lose.
Tripp R. | Global Competitive Insights Manager
Depth of knowledge we could never achieve on our own.
Gary C. | VP of Product Marketing