You work so hard to acquire new customers—and it’s our goal to help you keep them. Churn analysis with Clozd delivers the insights you need to identify at-risk accounts and boost customer retention.Talk With Us
Xactly worked with Clozd to interview former and at-risk customers to better understand why clients were not renewing. The data they acquired helped them:
Nearly eliminate churn with high-value clients
Increase their confidence by confirming assumptions about why some clients were at risk
Discover opportunities to improve processes and better serve their customers
Build goodwill by showing that they truly care about their customers' success
Sometimes we go into an interview thinking that we know how the customer is going to respond [...], and they actually brought up a topic that we were not aware of that was a concern. You can't act on something unless you know about it. Now, we can have an action plan to help the customer in an area that we weren't aware of.”
The methodology for Clozd’s churn programs mostly mirrors the strategy for our win-loss programs.
We design custom churn analysis programs based on the unique needs and goals of each customer. Our team will help you refine your churn analysis strategy, ask the most insightful questions, target the right departed accounts, leverage the most valuable data sources, engage your key stakeholders, and more.
Clozd goes straight to the source—actual decision makers—to find out why they decided not to renew. Our churn experts conduct probing, adaptive interviews with your lost customers to uncover the critical themes and factors that drove their decisions to leave.Learn More
Explore how win-loss analysis can help your buiness win more. Last chance plug for clozd.Talk With Us
Explore how win-loss analysis can help your business win more.
Explore how churn analysis can help your business win more.