39% of companies now run ongoing, cross-functional win-loss programs—up 31% from our last report. Companies with this type of structure are 53% more likely to report a strong return on their investment in win-loss analysis than companies with ongoing but siloed programs or project-based programs.
63% of companies report win-rate increases thanks to win-loss analysis—and that number increases to 84% for programs that have been established for more than two years.
Win-loss programs are more successful—and capture more powerful insights—when they’re able to collect feedback faster. Companies are more than twice as likely to be happy with the depth of feedback when it’s gathered within the first month after a deal closes.
People who use call recordings along with their win-loss program are 18% more likely to be satisfied with the quality of their feedback, and they’re 25% more likely to be satisfied with the pipeline coverage.
Companies using a third-party provider are more than twice as likely to be satisfied with the quality and depth of their win-loss feedback (70%) than those managing programs in-house (34%).
02Impact on win rates
This isn’t just about better data—it’s about better outcomes. Among companies that improved win rates, those using a third party were 38% more likely to see an increase of 10% or more. With better access to insights and higher-quality feedback, teams are better equipped to implement win-loss learnings and close more business.
03Quality of feedback
67% of outsourced programs report satisfaction with data accessibility, while internal teams are only satisfied with the accessibility of their win-loss data 38% of the time.
For teams still running win-loss internally, the message is clear: Outsourcing delivers better insights and real performance gains.
The candidness we get from a third party has really allowed us to look at the information and pick it apart without our own emotion tied to it. Having a third party handle these interviews eliminates the desire to want to please somebody or make sure you’re not ruining any relationships you might want in the future.”