ClozdDecision Intelligence, powered by purpose-built AI agents

Clozd's AI agents work together to uncover the why behind every customer decision, so your team knows what matters—and what to do next.

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Collect feedback

Gather insights from the voices that matter most.

Analyze data

Turn unstructured feedback into usable intelligence.

Deliver insights

Share findings using Slack, email, and more.

The Clozd Platform

Capture authentic customer voices

Great Decision Intelligence starts with direct customer feedback. Clozd automates the entire process—so you can spend less time managing customer feedback logistics and more time digging into powerful insights.

Learn about how we collect feedback

Workflows

Eliminate the barriers to better insights

Workflows handles the logistical heavy lifting end to end—from contacting the right participants to tracking responses—so you can focus on leveraging the insights that matter most.

Read the Workflows blog post

AI INTERVIEWS

Go deeper with AI-powered interviews

Clozd’s AI Interviewer listens to every response and asks relevant follow-ups to uncover additional context. And when a conversation calls for a human touch, you can seamlessly incorporate Live Interviews into your program.

Learn more about Flex Interviews

Analyze Data

From transcripts to trends—automatically

Clozd’s AI agents make sense of every conversation—and they do it fast—so you can turn customer feedback into action without delay.

Summaries

Transcription Agent

Every word—captured and searchable

Clozd removes the delay between interviews and usable data with automated, AI-powered transcription and summarization.

Themes

Decision Analysis Agent

Turn feedback from diverse voices into one clear story

Clozd’s AI tools aggregate feedback from across your interviews to identify the factors that drive success or create risk.

Tag and track the content that matters most

Built-in AI tagging organizes and highlights relevant transcript sections, making it easy to filter, segment, and share the most relevant feedback.

Learn how we analyze data

Deliver Insights

Get the right insights to the right people

Clozd provides real-time access through our AI-powered platform to put Decision Intelligence in the hands of the people who need it—keeping stakeholders informed, aligned, and able to explore answers instantly.

Learn how we share feedback across your org

Integrations

Connect Clozd with your other tools

Clozd makes it easy to share feedback instantly through seamless integrations with Slack, Teams, your CRM, email, and more—so everyone stays on the same page.

Our integrations

CLOZD MCP

Access customer truth anywhere with the Clozd MCP

AI is changing how businesses make decisions—but it’s only as powerful as the data behind it. With the Clozd MCP, your AI workflows are now grounded in real customer truth.

Clozd MCP

One of the great things about partnering with Clozd is that our product and engineering teams now have the ability to really go deeper in those interviews and inspect the areas they wanted to explore further, to fully understand the customer’s perspective.”

Shane Evans | Chief Revenue Officer

Read the interview

The Clozd Platform

The Clozd Platform powers real use cases

Win-loss analysis

Uncover the real reasons you win and lose.

Win-loss analysis

Onboarding feedback

Automatically collect post-launch input from end users.

Onboarding feedback

Midpoint check-ins

Track account sentiment—without extra meetings.

Midpoint check-ins

Churn analysis

Quickly uncover churn and renewal drivers.

Churn analysis

Product research

Use feedback to validate features and identify gaps.

Product research

Market research

Test new segments using your existing contacts.

Market research

FAQs

Are Clozd’s AI agents secure for enterprise use?

Yes. Clozd’s AI agents operate within the same secure, enterprise-ready environment as the rest of the Clozd Platform. They’re purpose-built for specific jobs across customer feedback collection and analysis, while maintaining the privacy, security, and access controls your organization requires. Your data is never used to train external models, and you remain in control of who can access your customer feedback and insights.

Do I need to integrate with my CRM to use Clozd?

Not necessarily. You can use Clozd without an integration, but connecting to your CRM unlocks richer context, enables features like Workflows to automate outreach, and gives you analytics on participation rates—such as how many people are scheduling or completing interviews. For maximum impact, we highly recommend integrating.

Can I customize the platform for my use case?

Yes. The Clozd Platform powers all types of qualitative research—far beyond win-loss analysis. From churn analysis to CX check-ins, retention programs, product research, and more, Clozd adapts to your industry, customer journey, and goals. With custom labels, multi-program management, and flexible launch points, you can capture rich, candid feedback from any meaningful moment in the customer journey.

What kind of support will I get?

Every Clozd account includes access to our customer success team, onboarding resources, and best practices. For managed programs, you’ll be paired with a dedicated team of MBA-level experts who design your program, guide you through onboarding, and help manage key parts of execution as needed—so you can focus on the insights, not the logistics.

See our Expert Services page

Can I just buy the software?

Absolutely. We offer software-only plans for teams who prefer to run their own interviews and analysis, and we have customers across the full spectrum—from fully DIY to fully managed service. You can always add expert services later if your needs change.

Do I have to use AI features, and how secure is my data?

It’s your choice, and your data is extremely secure. Features like Ask Clozd, automated tagging, and transcription are fully optional—you decide where AI adds the most value to your workflow. Clozd is also built with privacy and control in mind: Your data is never used to train external models, and you decide exactly who can access each insight.

Connect with a member of our team

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Industry-leading solutions

Leading customer feedback software in G2

Clozd is consistently ranked as the best customer feedback solution for ROI, ease of use, and quality of support—by the revenue leaders who use our platform every day.

7 years in a row

“If you want data-driven insights to fuel your strategy, Clozd is a no-brainer. The upfront investment is quickly dwarfed by the immense value it brings in the form of actionable intelligence and competitive advantage.”

Dan Bolton | Vice President of Corporate Marketing