Tips, strategies, and insights to boost your win rate

Explore advanced feedback strategies that go deeper than NPS or CSAT to uncover customer intent, emotion, and experience in real time.

Boost interview participation with strategies that personalize outreach, offer value, and simplify the process—turning feedback into business growth.

This guide explores the essential stakeholder groups from whom businesses should collect customer feedback—ranging from end users and customer success teams to product, support, and even channel partners. It emphasizes why not all feedback is equal and how to prioritize high-value insights. The post outlines best practices for gathering, acting on, and integrating feedback across departments, positioning it as a strategic lever for innovation and customer satisfaction.

This blog makes the case for collecting customer feedback during the journey—not just at the start or end. Mid-journey insights reveal real-time emotions, expectations, and friction points that surveys often miss. By tapping into live interviews, social media, and feedback programs, companies can adapt faster, build loyalty, and create more personalized, proactive customer experiences.

This blog explores the why and when of customer feedback—breaking down the ideal moments across the customer journey to collect insights that shape stronger experiences. From awareness to advocacy, it shows how Clozd helps teams turn voice-of-customer data into meaningful actions that reduce churn, boost loyalty, and improve decision-making.

Learn why retention interviews are essential for reducing churn and improving customer loyalty. This guide explains how Clozd captures actionable insights that help businesses enhance satisfaction and long-term growth.

Recruiting the right participants is essential to effective customer interviews—this guide outlines 10+ proven strategies to maximize participation and unlock richer, more actionable insights.

Choosing the right interviewees is critical to successful product research—this guide shows how to identify high-impact participants and extract insights that fuel B2B SaaS growth.

Gaining approval to talk to customers doesn’t have to be difficult—this guide outlines how product teams can streamline approvals, conduct effective customer interviews, and use feedback to build better products.

Combining midpoint check-ins with post-implementation reviews gives B2B teams a complete view of project success, enabling continuous improvement and stronger customer relationships.

Post-implementation reviews (PIRs) enhance customer onboarding by turning structured feedback into smarter strategies, reducing churn, and driving long-term satisfaction.

Post-implementation reviews (PIRs) transform customer onboarding by uncovering key insights that reduce churn and strengthen retention through systematic customer feedback.

Reputation’s health scores marked accounts green while customers were preparing to leave. Clozd’s midpoint interviews uncovered hidden churn risks, helping them recalibrate scoring, protect renewals, and strengthen relationships.

Clozd launches its evolved platform and AI Interviewer, helping teams capture rich customer feedback across the journey with human-quality insight at scale.

Affinity expanded their win-loss program to capture customer experience and post-implementation feedback—giving them visibility across the full customer lifecycle.

Clozd unveils its evolved Platform and AI Interviewer, delivering scalable, human-quality qualitative research across the customer journey.

How Heads of Product turn post-churn feedback into a roadmap for retention—using exit surveys, interviews, usage data, and CS alignment to fix root causes, sharpen onboarding/UX, and protect MRR/ARR and CLV.

How product strategy leaders harness customer feedback to sharpen research, refine roadmaps, and build products that drive B2B growth and retention.

How B2B Research & Insights leaders turn customer feedback into product research that sharpens roadmaps, boosts retention, and drives growth in 2025.

CS leaders can turn churn into growth by analyzing post-churn feedback to boost retention, CLV, and customer experience.

CRO guide to turn post-churn feedback into actions that cut churn, improve CX, and grow CLV and net revenue retention.

Turn CRM contacts into a living research panel. Mine first-party data to sharpen product strategy, campaigns, and retention—at scale.

Turn CRM contacts into a living research panel. Mine first-party data to sharpen product strategy, campaigns, and retention—at scale.

Qualitative customer feedback uncovers the “why” behind product challenges, helping leaders drive research, adoption, and long-term growth.