Feedback that fuels great experiences

This is when early friction starts to surface—or when untapped growth potential begins to show. Health scores and survey data might flag risks, but they don’t explain what’s driving those risks. In-depth interviews give your team the context behind the sentiment—why expectations are being met or missed—so you can take proactive steps to retain and expand accounts before renewal season hits.

To understand the full customer experience, you need perspectives from both strategic stakeholders and hands-on users. Live Interviews are ideal for executive sponsors or decision-makers, where deeper conversations can surface relationship dynamics and long-term value alignment. Asynchronous Flex Interviews are great for day-to-day users or influencers, helping you collect honest, scalable feedback about usability, support, and product adoption. Using a custom mix of interview types helps you understand what’s happening across the account—not just what your internal team sees.

Yes. Customers are typically very willing to share when the timing is right and the outreach feels thoughtful. When interviews are framed as a genuine check-in—not as a sales follow-up or a generic survey—they see it as an opportunity to give useful feedback. Clozd manages the outreach, scheduling, and follow-up, so you’ll get strong participation without adding work for your team or your customers.

NPS and CSAT scores tell you what customers feel. Clozd helps you understand why they feel that way. With customer experience interviews, you hear directly from the people who matter—about what’s working, where they’re stuck, and what they expect next. It’s the kind of insights that help teams make confident decisions, not just monitor sentiment.