CLOZD FOR Customer Success

Protect retention with every conversation

From onboarding through renewal, Clozd captures candid customer feedback that helps you identify problems, boost satisfaction, and protect revenue.

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VP of Customer Success

Customer Success Director

Onboarding Manager

Customer Success

Forecast retention with complete confidence

Turn candid feedback into a retention engine—so you can forecast accurately, expand strategically, and protect every renewal.

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Expose hidden churn risk

Live Interviews uncover signals internal tools miss—so “green” accounts don’t surprise you at renewal.

Live Interviews

Give leadership confidence

Use Clozd’s AI-powered summaries and dashboards to deliver structured feedback that helps execs understand renewal risk.

Clozd Platform

Drive org-wide accountability

Program managers help you surface cross-functional issues and push fixes across product, sales, and marketing teams.

Program managers

Customer Success

Turn qualitative feedback into retention plays that work

Use rich feedback to extend your team’s coverage, catch risks early, and drive retention strategies across your org.

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Extend your coverage

Flex Interviews lighten the load for your CSMs—delivering feedback from more customers without adding more meetings.

Flex Interviews

Act on issues early

The Clozd Platform analyzes your feedback to identify early warning signs—at the account level and in cross-book trends.

Clozd Platform

Scale what works across your team

Standardize your most effective retention plays with the help of your program manager and AI-driven analysis.

Program managers

Onboarding

Make every onboarding a launchpad for long-term success

Uncover and address onboarding challenges early—so customers experience value faster and stay engaged longer.

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Capture the user experience at scale

Flex Interviews help you understand how your end users are actually experiencing onboarding.

Flex Interviews

Validate early expectations

Live Interviews with champions and execs let you know if the onboarding experience is aligning with what was sold.

Live Interviews

Use insights to refine your onboarding playbook

Clozd’s AI-powered platform highlights bright spots and recurring issues—so you can make targeted improvements.

Clozd Platform

Helpful resources

Proven playbooks for CS leaders

Xactly case study

Xactly’s customer success team partnered with Clozd to perform win-loss interviews for both new and churned clients.

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Moving beyond NPS

Giving your customers a microphone for feedback yields richer insights than just relying on NPS scores.

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Full CS library

Looking for tips and best practices? Need help building a business case? Click here to access even more valuable content.

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We noticed that there were discrepancies between our customer health scores and what was actually happening with our customers. We thought everything was well and great, but then Clozd did some interviews, and a few of our strongest customers mentioned that they were planning on leaving.”

Kevin Meacham | Director of Customer Success at Reputation.

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REVIEWS

Clozd helps us understand, with confidence, why we win and lose deals."

Ike Nwabah | VP of Marketing

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Every review from Clozd that I read teaches me new ways to improve our sales process.

Tripp R. | Global Competitive Insights Manager

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Depth of knowledge we could never achieve on our own."

Gary C. | VP of Product Marketing

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Reviews

Clozd is a no-brainer. The upfront investment is quickly dwarfed by the immense value it brings in the form of actionable intelligence and competitive advantage.”

Dan Bolton | Vice President of Corporate Marketing at Nitrogen