What is the voice of the customer feedback?

Voice of the Customer (VoC) feedback is the collective insight derived directly from your market, serving as the source of truth for business strategy. It moves beyond internal assumptions by capturing data through various channels: qualitative feedback, live and asynchronous customer interviews, churn analysis, customer satisfaction surveys (NPS/CSAT), and support interactions. Effective VoC feedback focuses on the why behind buyer decisions, not just the what.

Clozd gave us insights into the "why" we were winning deals."

Ike Nwabah | VP of Marketing

Read review

Outstanding means of understanding why you win and lose."

Tripp R. | Global Competitive Insights Manager

Read Review

Depth of knowledge we could unever achieve on our own."

Gary C. | VP of Product Marketing

Read Review

Reviews

Clozd is a no-brainer. The upfront investment is quickly dwarfed by the immense value it brings in the form of actionable intelligence and competitive advantage.”

Dan Bolton | Vice President of Corporate Marketing at Nitrogen