Customer Feedback SoftwareThe most powerful platform for customer insights

Clozd is a Decision Intelligence platform that helps you capture rich customer feedback, analyze it with purpose-built AI tools, and deliver insights that guide critical decisions.

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Collect feedback

Gather insights from the voices that matter most.

Analyze data

Turn unstructured feedback into usable intelligence.

Deliver insights

Share findings using Slack, email, and more.

The Clozd Platform

Capture authentic customer voices

Clozd automates the entire process—so you can spend less time managing customer feedback logistics and more time digging into powerful insights.

Workflows

Eliminate the barriers to better insights

Workflows handles the logistical heavy lifting end to end—from contacting the right participants to tracking responses—so you can focus on leveraging the insights that matter most.

Read the Workflows blog post

AI + LIVE INTERVIEWS

Smarter interviews, stronger insights

Whether asynchronous or live, our interviews are designed to capture authentic, detailed responses that reveal what really matters to your customers.

Learn more about Flex Interviews

Analyze Data

From transcripts to trends—automatically

Clozd makes sense of every conversation—and we do it fast—so you can turn customer feedback into action without delay.

Summaries

Every word—captured and searchable

Clozd removes the delay between interviews and usable data with automated, AI-powered transcription and summarization.

themes

Turn feedback from diverse voices into one clear story

Clozd’s AI tools aggregate feedback from across your interviews to identify the factors that drive success or create risk.

Tag and track the content that matters most

Built-in AI tagging organizes and highlights relevant transcript sections, making it easy to filter, segment, and share the most relevant feedback.

Learn how we analyze data

Deliver Insights

Get the right insights to the right people

Clozd provides real-time access through our AI-powered platform to keep stakeholders informed, aligned, and able to explore answers instantly.

Integrations

Connect with other platforms

Clozd makes it easy to share feedback instantly through seamless integrations with Slack, Teams, your CRM, email, and more—so everyone stays on the same page.

Our integrations

ASK CLOZD

Access key insights instantly

Ask Clozd is our custom, AI-powered search tool that effortlessly analyzes your customer feedback and delivers personalized insights.

Ask Clozd

One of the great things about partnering with Clozd is that our product and engineering teams now have the ability to really go deeper in those interviews and inspect the areas they wanted to explore further, to fully understand the customer’s perspective.”

Shane Evans | Chief Revenue Officer

Read the interview

The Clozd Platform

The Clozd Platform powers real use cases

Win-loss analysis

Uncover the real reasons you win and lose.

Win-loss analysis

Onboarding feedback

Automatically collect post-launch input from end users.

Onboarding feedback

Midpoint check-ins

Track account sentiment—without extra meetings.

Midpoint check-ins

Retention analysis

Quickly uncover churn and renewal drivers.

Retention analysis

Product research

Use feedback to validate features and identify gaps.

Product research

Market research

Test new segments using your existing contacts.

Market research

FAQs

Do I need to integrate with my CRM to use Clozd?

Not necessarily. You can use Clozd without an integration, but connecting to your CRM unlocks richer context, enables features like Workflows to automate outreach, and gives you analytics on participation rates—such as how many people are scheduling or completing interviews. For maximum impact, we highly recommend integrating.

Can I customize the platform for my use case?

Yes. The Clozd Platform powers all types of qualitative research—far beyond win-loss analysis. From churn analysis to CX check-ins, retention programs, product research, and more, Clozd adapts to your industry, customer journey, and goals. With custom labels, multi-program management, and flexible launch points, you can capture rich, candid feedback from any meaningful moment in the customer journey.

What kind of support will I get?

Every Clozd account includes access to our customer success team, onboarding resources, and best practices. For managed programs, you’ll be paired with a dedicated team of MBA-level experts who design your program, guide you through onboarding, and help manage key parts of execution as needed—so you can focus on the insights, not the logistics.

See our Expert Services page

Can I just buy the software?

Absolutely. We offer software-only plans for teams who prefer to run their own interviews and analysis, and we have customers across the full spectrum—from fully DIY to fully managed service. You can always add expert services later if your needs change.

Do I have to use AI features, and how secure is my data?

It’s your choice, and your data is extremely secure. Features like Ask Clozd, automated tagging, and transcription are fully optional—you decide where AI adds the most value to your workflow. Clozd is also built with privacy and control in mind: Your data is never used to train external models, and you decide exactly who can access each insight.

Connect with a member of our team

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Industry-leading solutions

Leading customer feedback software in G2

Clozd is consistently ranked as the best customer feedback solution for ROI, ease of use, and quality of support—by the revenue leaders who use our platform every day.

7 years in a row

“If you want data-driven insights to fuel your strategy, Clozd is a no-brainer. The upfront investment is quickly dwarfed by the immense value it brings in the form of actionable intelligence and competitive advantage.”

Dan Bolton | Vice President of Corporate Marketing